General Contact Information
Navigating Our Site
How to Place An Order
About Our Products
Ordering Personalized / Imprinted Cards
Ordering Blank Cards (You Print)
Shipping / Processing Time
About Your Account
About Us / Policies
Glossary of Terms / Symbols
Symbols Found On Our Site
How to Enable Cookies On Your ComputerTop of Page
How to Get Help / Contact Us
Online Live Help
This is the best and quickest way to get help. Talk with a friendly associate via our ONLINE LIVE HELP and receive personable quick answers to your questions. Live help is sometimes not available in the evening, weekends or on holidays.
Send us a fax
Send us a fax at 1-602-795-1891, 24 hours a day, 7 days a week. You can also download our fax order form or and we will e-mail or fax an order form to you. Click here to download the FAX ORDER FORM in PDF form. You will need Adobe Acrobat Reader to download and view this form.
Our mailing address for any correspondence or returns is:
Navigating Our Site
We have designed our site to help make your shopping experience as easy and convenient as possible. You may browse our product categories by using the NAVIGATION MENUS on the LEFT SIDE of your screen. You will see that each category expands into additional categories of products.
You may also use the "Search by OCCASION" pull down menu on the far right tool bar which will take you to the most frequently shopped product categories.
In addition, you may use the "Search by KEYWORD" box on the far right tool bar and enter any keyword to locate a product in our site that corresponds with that keyword. Just as you would do a search on any search engine.
If you are still not able to locate what you may be looking for, please contact us via our ONLINE LIVE HELP or e-mail us at and we will be happy to assist in locating any type of product.
What does the orange
box mean in the site?
You may click any orange throughout the site for additional explanation(s) about any section in the site, as well as related site features. You will see a pop up window with additional information and explanations.
Technical problems with the site
If you experience any technical problems with the site, first of all we do apologize for the inconvenience. You can always download the fax order form, use our ONLINE LIVE HELP or . Please try to let us know specifically what was occurring at the time you experienced the problem. You can also place your order via telephone at 1-800-804-1960.
Top of Page
How to Place An Order
Placing an order online
We prefer you try to place your order online through the site, as it is the most efficient method to process your order. You will receive an e-mail confirmation that your order was received. If for some reason you DO NOT receive an e-mail confirmation, we may not have received your order and please contact us via our ONLINE LIVE HELP or so we may assist you. It is important to always give us an accurate e-mail address that you use often and a valid phone number so we may contact you if any problems arise with your order.
Placing a phone order
Our phone hours are Monday-Friday, 9:00 A.M. 4:00 P.M. Mountain Standard time and our phone number is 1-800-804-1960. We do encourage customers to place their order online or via our fax order form which can be downloaded or sent to you via .
Placing a fax / mail order
You can fax in an order to us 24 hours a day, 7 days a week and all faxes are kept in a confidential and secure area to protect your credit card and personal information. Our fax number is 602-795-1891. You can download a fax order form or e-mail us and we can e-mail or fax a form to you.
You can also send your orders in via regular mail. You will need to download or receive a fax order form via fax so you can mail in your order. We accept checks and money orders, but we do need to receive your payment before we can send out your order. If you have additional questions regarding sending your order to us through the mail, please us or use our ONLINE LIVE HELP.
Some products are available as samples for $3. Samples are sent via first class mail. You will see a corresponding button on the purchase page if a product is available as a sample. If you are unsure whether the product you are interested in is available as a sample, please use our ONLINE LIVE HELP or and indicate your specific style number and address information. We may be able to supply you with that particular sample indicated.
You will see that most card stock products are priced out to quantities of 300 and paper to quantities of 1,000. Quantities above those shown on the price grids are typically always available and we will ALWAYS consider quantity discount pricing. Please use our ONLINE LIVE HELP or and indicate the style number/name of the product you are interested in and the quantity you are seeking a discount on. We will always reply the same business day and often within minutes after receipt of your inquiry. Please note, there may be instances that the manufacturer may not actually have the quantity you are seeking on hand, but we will let you know if this is the case.
Sales tax or other charges
Currently we are required by the states of Arizona and California to charge sales tax if billing address resides in Arizona and the shipping address resides in California. More and more states are requiring collection of sales tax for internet transactions and we may have to charge sales tax for other states soon.
There are no other handling or hidden fees for any order or product, other than what is clearly shown on the site for the price of the product and the applicable shipping charge.
Credit card security
Your credit card transaction is secure and all credit card information is transmitted to us via encrypted SSL technology, the most widely-used and up-to-date technology available. Encrypted and secure pages are depicted by “https” shown in the URL at the top of your browser screen and you will be able to see a yellow padlock at the bottom of your browser screen.
Forms of payment
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PERSONAL CHECK AND MONEY ORDERS. We do not accept PAY PAL. Payment must be made prior to shipment of your product. Exceptions for billing can possibly be made for large corporate accounts with a guarantee of payment letter submitted with the order.
Often with Birth/Adoption Announcement orders, customers prefer to have their envelopes sent prior to the birth/adoption of their child so they can be addressed early. This is a great idea! Most of the birth/adoption announcements have a “pre-order” option shown during the order process. If you do not see this option with the product you would like to order, please use our ONLINE LIVE HELP or and we can further assist you.
For envelope pre-orders we send the envelopes out to you early and the only charge incurred at the time of envelope shipment is a charge for return address imprinting, if that option is chosen. We will then set aside your announcement/adoption cards and when you are ready to complete your order, you can provide the information to us via one of the following methods and we will then charge for the balance of your order. It is possible to place a pre-order for other categories on our site also.
To complete your pre-order simply e-mail the order information to us along with your last name or order number:
About Our Products
Quality of products
We pride ourselves on selling only premium quality cardstock, paper and gift items. If there is ever a problem with the quality of a product you have received through out site, please let us know immediately and we will be happy to do anything possible to assist you.
Card stock invitations and announcements
The majority of the cardstock on the site is 80-lb. (the equivalent weight of an index card) and is the finest quality paper you can find anywhere. Some of the cards seen on our site are 65-lb., which is also excellent quality. All of the laser paper seen on our site is 24-lb. and better quality than a standard sheet of paper. For each card stock style shown on our site, you will see symbols that provide additional explanation about that product.
For all Card Stock styles on our site, envelopes are included in the price of the card. Envelopes with the coordinating design on them are not an additional charge.
Bow assembly / die-cut assembly
We typically do not assemble bows or die-cuts on the cards you order without an extra charge. We do always try to assemble one card for you as a demonstration. If you would like us to assemble your cards, please contact us via our ONLINE LIVE HELP or . Indicate the card style you are interested in and how many you will need and we will quote you an assembly price. If a card requires customer assembly, you will see a message on the product details page indicating customer assembly is required.
Laser / inkjet papers
All of the laser/inkjet paper on our site is 24-lb. This is PREMIUM quality paper and not office supply quality. The designs on the paper are brightly printed and true in color to what is depicted on our site.
The laser/inkjet papers are sold separately from the coordinating envelopes shown with each inkjet/laser paper style. The envelopes are considered business size #10 and the paper is folded 2 times widthwise (as a tri-fold) to fit inside the coordinating envelope.
Currently all stationery products on our site require U.S. postal service STANDARD postage, except for square 6” x 6” card stock styles. The postal service does require a small amount of additional postage (approximately $.12) as they are not able to automate the processing of a square envelope. It is best to check with your local post office to determine the appropriate amount of postage needed for your envelope prior to purchasing your postage. If an item requires extra postage, you will see a message on the product details page indicating this.
We do not offer a printed catalog as we are continually adding new products to our site and a catalog would be out of date as soon as they are printed.
Top of Page
Ordering Personalized / Imprinted Cards
Arrangement / lines of text
We typically can fit any amount of wording (lines of text) that you need on any card or paper, although thank you notes are typically printed with 1 line of text. If a product accommodates only a limited amount of text, this will be noted in the product’s description. Of course, the more verbiage you would like printed, the smaller the type will have to be. We will let you know ahead of time if we foresee any problems with your personalized text upon receipt of your order.
We ask that you provide us with your personalized text on the online/fax order form in the format you would like to see it. We will always use professional judgment in arranging the text as centered or in the best format available for the product you ordered. We will also correct spelling or grammar errors. Be sure to always proofread your personalized text before submitting your order to us.
Proofs of personalized / printed orders
You may receive a proof prior to printing AT NO ADDITIONAL CHARGE for any personalized item on our site. Some items on our site actually REQUIRE you approve a proof before the item will be printed. Each item on our site will indicate whether a proof is required. The proof will be scanned in color (for e-mail) or a faxed in black and white and will be the actual card or paper you ordered with your text formatted nicely.
If you are unsure whether your product requires a proof, simply make a note in the comment section of the order form that you would like a proof via fax or e-mail. We will then send a proof to you within 24 business hours (typically via e-mail) and you will need to reply with your approval or changes via fax or e-mail. The proof will be in .JPG format as an attachment and will come from us, Impressions In Print with a message subject in the e-mail “proof attached-please reply”. You will need to click on the attachment to view the proof. If you have trouble viewing your proof, please contact us via our ONLINE LIVE HELP or and we may be able to send you an additional proof in a revised format.
There may be a $5 charge per item for changes to the copy or font style in your order if the change is made after you receive your initial proof. In addition, if you cancel your order after you receive your initial proof, we do reserve the right to charge a $25 cancellation fee. The reason these charges exist, is due to the time and care involved in handling and typesetting each personalized order. Again, if you have questions about proofing your order, please use our ONLINE LIVE HELP or us and we will be happy to further assist you.
All printed text is printed with professional quality printers and is “flat”. We do not provide thermographic “raised text” printing at this time. We are unable to print any of your specified text on the “back” side of any card, as the company logo/trademark information is displayed on the back side corner of each product.
Color of ink / fonts
You typically will have a choice of 6 or more ink colors to choose from, unless a specific product is only available with black ink for the text. If this is the case, it will be noted in the product’s description. Ink choice colors do vary by manufacturer and can be found on each product’s ordering page by clicking on “view options” near the “select a font color” drop down box on the ordering pages. Ink colors can often be adjusted to more closely match the design of the product you have ordered. Often suggested font colors will be shown for a product.
You will also have a choice of at least 20 different fonts. Font choices do vary by manufacturer and can be found on each product’s ordering page by clicking on “view options” near the “select a font” drop down box on the ordering pages.
Any text you see on any card or paper on our site, is just an example and all of our products are personalized with any text you create and specify. Many products do have wording samples below the box where you input the text you would like printed on your product. Look for “click for wording ideas”. You can also find a great selection of wording samples at www.verseit.com.
We have the ability to print non-English text. We will need you to transmit the text to us in the format you would like it to be printed on your card/paper. Then, we will e-mail or fax a proof to you within 24 hours for your approval.
Please note: You will need to specify any accent marks or special character markings that need to be included with your text. Also, not all fonts support non-English characters. We will let you know upon receipt of your order if there is a problem with the font you have chosen.
If there is an error in printing because incorrect information was
provided to us at time of order or you had approved a proof of the order
and did not see the error, then we will reprint the order at a discounted
Top of Page
Ordering Blank Products (You Print)
How to print
The majority of the card stock/paper items on our site are available so you can imprint text with your home printer or local professional printer. Any word processing program can be used to format your text, but we do recommend either Corel Word Perfect, Microsoft Word or Adobe Page Maker.
Shipping / Processing Time
Order processing time
Processing times for individual products on our site may vary. Every product on our site will indicate in the “product description” what the estimated order processing time is for that product. PLEASE NOTE: ORDERING PROCESSING TIME IS IN ADDITION TO SHIPPING TRANSIT TIME.
PLEASE NOTE: ORDERING PROCESSING TIME IS IN ADDITION TO SHIPPING TRANSIT TIME.
Shipping transit times
PLEASE NOTE: SHIPPING TRANSIT TIME IS IN ADDITION TO ORDER PROCESSING TIME.
Shipping Transit time estimates: Transit times to depend on your location in relation to where the product is shipping from and the shipping method you choose. These are estimates:
(Transit time estimates are for the U.S. only and Business days = Weekdays Monday-Friday)
Our products are shipped via one of the following methods U.S. Postal Service Priority Mail, UPS Ground, UPS Blue (2 day), UPS Red (overnight), Fed Ex 2 Day or Fed Ex Overnight. The carrier will depend on where your product is shipping from and the shipping method you choose as noted above.
For every product on our site, it is noted in the product’s description
where the product will be shipping from in order to assist you in choosing
the shipping transit time that may work best for you. In addition, you
can always use our ONLINE
LIVE HELP or
for more specific transit time information on the product you would
like to order. Be sure to note the product style name/number/quantity
and your city/state/zip code.
We offer flat rate shipping charges. The shipping charges typically do not change regardless of the quantity of product you order or if the product ships from multiple locations. (We do reserve the right to make exceptions to this rule in certain circumstances.)
In addition, it is possible to request RUSH service on your order for an additional $50. Please inquire with us if you would like a RUSH service on your order.
Shipping to an international location
We can ship products outside of the U.S. Shipping charges and transit times will vary depending on the size of your order and how soon you need it to arrive. For any shipping location outside the U.S. (including Canada), please use our ONLIVE LIVE HELP or E-MAIL and inquire on a quoted shipping rate/transit time. Please be sure to indicate the style name/number/quantity you are interested in and the location it will be shipping to, city/state/country/zip code.
Tracking your order
When your order is shipped, we will update your order in our system the same day it ships with the tracking number and an e-mail will automatically be generated and sent out to you with the tracking information. The e-mail will be sent to the e-mail address provided on your order.
Top of Page
About Your Account
You can log in to your account anytime via the e-mail address and password used to set up your account. By logging in you can check status of pending orders and view status of past orders in your account, along with tracking numbers and ship dates.
E-mail / password
If your e-mail address changes, you will need to create a new account with your new e-mail address and a password. If you forget your password, go to MY ACCOUNT and click on the link to have your password sent to you via-mail.
Top of Page
Our company / our guarantee
Our corporation was established in 1998 and our offices are located in Phoenix, Arizona. We are a proud member of the Better Business Bureau local and online chapters. Our goal is to provide premium quality stationery products to customers, with exceptional customer service at a reasonable price. Our company has previously been awarded the “Best of Web” award for Web site design.
We do reserve the right to charge a $25 cancellation fee after a proof of your order has been created, a special order item has been ordered for you, or an order has been substantially processed. The reason these charges exist, is due to the time and care involved in handling and typesetting each order.
We will not accept returns of printed/personalized products. We will accept returns on blank products in resalable condition. To return you item, please send it in a hard sided box and carefully packaged. Once we have received your returned merchandise, we will issue a credit to the credit card on the original order for the amount of the original order/merchandise returned to us minus the shipping charges. We are unable to arrange pick up of merchandise from you via shipping carriers or send out return labels.
By creating an account on our site, we do accept that as an admission
that you will permit us to send you e-mail promotions from time to time.
We will NEVER share your e-mail address with any outside parties and
if do not wish to receive e-mail from us, we will honor that request
without a problem.
Top of Page
Glossary of Terms / Symbols
Typically the type of paper used for fine quality announcements and invitations. Card stock is thick paper and can be available in a variety of paper weights.
A coordinating item on our site is an item that can be purchased in addition to the primary item and has a similar design. Thank you notes are typically coordinating items to invitations.
A cut out design. Typically at the top of an invitation or announcement card. Also small card designs that are cut out and attached to a background card with a small sticky foam square.
When the paper surface is raised in a specific design and often color is applied to the embossed portion of the card to make it stand out.
Some text is already printed on the card and you can hand write your specific date, time and place.
The form of personalized printing we offer in which ink is transferred onto the card or paper as a flat image. Also known as “offset printing.”
A type style chosen for imprinting of text.
The color the text will be that is imprinted.
Envelope that is typically 4.25” wide and 9.5” long. The envelope flap opens on the short side.
When the text is arranged on the card or paper so the longer side of the card or paper is at the top and bottom.
An included item will be sent with the card or paper and is also included in the price of the card or paper, such as invitation card stock envelopes.
Typically used as Thank You notes. Most note cards have a design on the front, can often be printed with some short text on the front and are blank inside. Note cards are typically folded.
An announcement sent to family and friends after a wedding ceremony has already taken place.
A thick, clear and glossy type of paper.
You can chat with a friendly associate online without having to pick up the phone or disconnect your dial up connection. A window will open on your computer screen where you can converse with the associate for assistance.
Personalized card stock/paper
Products that are imprinted with text you specify and we print the text for you.
Typically a smaller announcement/invitation card that can accommodate a limited amount of text.
Greeting cards that are blank inside, have a pre-printed greeting inside or can be imprinted with a greeting you create (personalized). The photo cards typically accommodate a 4” x 6” photo that is attached to the front of the card with photo tape.
A card that has a pocket design to accommodate another card piece. Typically vellum is imprinted and inserted into the card stock pocket portion of the card.
When you would like to receive your envelopes early for addressing, you can use the pre-order option. Items can also be pre-ordered and set aside for you and then shipped when you are ready.
A color scan of a card or paper you order with your text formatted on the card or paper. A proof can also be sent to you via fax.
Included with invitations to indicate to guests where a reception will be held after a ceremony or event. These are typically mailed out in the same envelope as the invitation.
Also known as “thermographic printing” in which the ink is raised. This form of printing is typically used for very formal invitations and is a more expensive process.
When you expect your guests to respond only if they are not planning to attend.
Also know as Reply Card or RSVP card. The card is printed with a reply date and a line for your guest to indicate their name and how many persons will or will not attend. May also be used to indicate your guest’s choice of entrée. An address you specify will also be printed on the front of the response card envelope.
A name and address in printed typically on the back flap on the envelope.
Formally this means “The favor of your reply is requested.” By indicating an RSVP you are implying your expect your guest to respond with they will be able to attend or not attend.
Save the date
An announcement to your guests of an upcoming event so they will have ample time to make plans to attend. An invitation will typically follow.
An item similar to one that is viewed or purchased that should also be considered.
A two-piece card in which the card pieces are assembled with a metal colored swivel brad.
A waxy, translucent type of paper that typically also has a design on it.
When the text is arranged on the card or paper so the shorter side of the card or paper is at the top and bottom.
Top of Page
Symbols Found On Our Site
You may click any instance of this throughout the site for additional explanation(s) about any section in the site, as well as related site feature(s). You will see a pop up window with additional information and explanations.
Size is shown as width x height. If an item is a fold-over or tri-fold, paper size shown is the size of the item in its folded form.
*All envelopes are included in the price of the card EXCEPT for laser/inkjet paper and their coordinating envelopes, which are priced separately.
Postal regulations require square envelopes to be hand processed. Therefore, any 6” x 6” styles on the site DO require additional postage in addition to the standard postage rate. Currently the additional postage is approximately $.12. Please check with your local post office to verify the required amount of postage for your square envelopes.
A few items that are available with bows or die-cuts do require customer assembly. Assembly is very easy and we always do the first one for you as an example. We may be able to assemble your product for an additional charge.
This item may need to be ordered from the manufacturer (if ordering personalized) and will typically take 2-3 business days to receive a proof however the total processing time for the order is still 4-7 business days (not including shipping time). You will receive an email notification giving you more specifics regarding the order processing timeline once the order has been placed. This may include additional delivery time for the item if it is being ordered from the manufacturer, if you do not receive an email update once the order is placed we most likely have the item readily available and you can expect a proof in the normal 24-48 business hours. Please contact us if you have any questions or concerns related to this item via our Live Chat system or on the phone at 1-800-804-1960. Please note that this DOES NOT mean the item is out of stock and we will do our best to get the order to you as quickly as possible. A special order item may be subject to a cancellation fee.
This indicates you will be required to approve a proof of your personalized product before it will ship to you. Proofs are typically sent to the e-mail address on your order within 24 business hours. Proofs will be sent via e-mail in color with your text printed on the card or paper or via fax in black and white. It is very important that you reply back to us with your approval or changes promptly so your order can be printed and shipped.
Windows IE 5.x
Windows IE 4.x
Windows IE 3.x
Mozilla Firefox (1.0 final release and earlier)
AOL 7.0 with IE 6.x
AOL 7.0 with IE 5.5
AOL for Windows 3.1
Browser does not give you the ability to turn off cookie
Netscape 3.x Clients
Mac IE 5.x
Mac IE 4.x
For further instructions on how to change your cookies settings, please use your browser's HELP documentation to make the appropriate changes.
Still have questions?
See our ONLINE LIVE HELP or
Holiday & Seasonal
Stationary & Notecards
Babies & Children
Wedding & Bridal
Gifts & Tableware
Friend us on Facebook
Join Our Mailing List
Send Page to a Friend
About Impressions In Print
|Copyright © 2002-2012 Impressions In Print, LLC
Designated trademarks and brands are the property of their respective owners.